• Academic Services
• Student Financial Services
• Health Services
• Residential Life
• Campus Safety and Transportation
• Information and Technology Services
• Communications
• Telecommunications
• Parent Involvement

 

ACADEMIC SERVICES

What academic services does the College at Rindge offer?

The Academic Services Center, located on the first floor of the Library, is staffed by a team of professionals dedicated to helping students achieve academic success at Franklin Pierce University. Study skills workshops, essential skills instruction, tutoring and the development of reading skills and learning strategies are among the many services offered. The Coordinator of Academic Accommodations assists students who have documented learning differences, by helping students learn what services are available to them and by working with faculty to provide necessary accommodations.

Who will be my son's or daughter's academic advisor?

A student's Individual & Community First Year seminar professor will function as the initial academic advisor. This advisor will work with the student until he/she chooses an academic advisor in his/her major.

What happens if my son or daughter does not get into the classes for which he/she pre registered?

Your son or daughter will have the opportunity to meet with his/her advisor to make schedule changes during orientation and add/drop week.

What if my son or daughter misses a week or more of classes due to a personal or medical emergency?

In the case of a personal or medical emergency which causes a student to miss classes for a week or more, the student or his/her representative should contact the Dean's Office which will inform the professors. The student is responsible for making up any assignments missed and should contact the professors upon return.

How can my son/daughter receive help with writing papers and essays?

The Peter C. Wensberg Writing Center serves all members of the campus community as a resource for writing needs and concerns. Administered through the Humanities Division and English Department, the Wensberg Writing Center is staffed by Faculty and Peer Tutors who are trained to help a student produce the best writing that he/she can. Any member of the campus community may use the Wensberg Writing Center and should feel free to come at any time during the writing process. Whether the goal is to develop ideas, create an outline or evaluate some written work, the staff will meet with the client regardless of where they are in the writing process. While the Wensberg Writing Center serves as a useful resource for a student who identifies him/herself as a weak writer, we also assist students who identify themselves as strong writers.

For all clients, we provide the services of a trained reader and responder, a tutor who may be able to help the client to produce more effective writing. The Wensberg Writing Center, located in the basement floor of Edgewood building, opens at the beginning of each semester, and is usually fully functional within a week. The Center is open from 9 a.m. until midnight Monday through Thursday; 9 a.m. until 4 p.m. Friday; 1 p.m. until midnight on Sunday. Faculty tutors are often available evenings and weekends. The Center closes for the semester on the last day of classes. The Center also closes on school holidays and over breaks. If a client needs help after classes end, there are generally several tutors "on call" who will schedule an appointment, if needed. Students are encouraged to call and make an appointment to guarantee time with a tutor. The Center accepts "walk-ins," but will only see such clients if there is no previous appointment scheduled. Tutoring sessions generally last 30 minutes, but may go longer at the discretion of the tutor.

What other services does the Peter C. Wensberg Writing Center provide?

• Tours of the center and tutoring demonstrations
• Classroom instruction on APA or MLA format
• Individualized instruction on grammar or other areas
• Classroom instruction on grammar or expository prose writing
• Faculty workshops or individual consultations on designing writing assignments, assessing writing, etc.
• Additional services upon request

What types of services does the university library provide?

The Library offers a collection of print and multimedia materials in addition to online databases, provided to meet the academic and recreational needs and interests of the Franklin Pierce community. Services available to students include circulation, reference, interlibrary loan, online databases, and instruction in the use of the Library and its resources. The Library's comfortable seating, group study rooms, and wireless access all add positively to the user's experience. All students enrolled in university Writing courses on the Rindge campus are introduced to library resources and research strategies in their first and second semesters at the university. Skilled library faculty and staff are available to answer questions, to assist in locating information and to offer guidance through the research process. The Library's membership in On-Line Computer Library Center, a computerized database of the holdings of libraries worldwide, provides interlibrary loan access to the materials in these libraries. Additionally, Franklin Pierce students may borrow circulating materials directly from the libraries of thirteen New Hampshire universitys and universities. Students are encouraged to use the Library as much as possible and to consult librarians for help.

Library Hours:

• Monday through Thursday, 8am-11pm
• Friday, 8am-8pm
• Saturday, 10am-6pm
• Sunday, 12 noon-11pm
• Hours are extended during final exam weeks.

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STUDENT FINANCIAL SERVICES

What is the Raven Card?

The Raven Card is a service offered to students utilizing the student identification card (ID) as a declining balance account. The Raven Card may be used for purchases in the Campus Bookstore and The Ravens Nest (Pub). To initiate the Raven Card, simply deposit funds at the Student Financial Services Office (SFS) in whatever amount is appropriate. Each purchase made using the Raven Card will then be deducted automatically from the account, eliminating the inconvenience of cash, checking accounts or credit cards. Monies may be added and inquiries about the account balance may be made at any time. Cash may not be taken from the Raven Card; any remaining credit will be carried over to the next year. Questions about the Raven Card should be directed to the SFS Office 877-372-7347.

Are there any banking services on campus?

Banking services on campus are available only through the Automatic Teller Machine (ATM) located on the Campus Center plaza. Yankee 24, Cirrus, Discover, American Express, Cash Stream, VISA and Master Card may be used to access cash at this ATM. Representatives from local banks are on campus during New Student Orientation for students who wish to open accounts.

When do I pay my son's or daughter's tuition bill?

Tuition bills will be mailed starting in mid-June. Fall payments will be due July 15. Questions regarding bills should be directed to the Student Financial Services Office.

How may my son's or daughter's bill be paid?

The university accepts cash, personal checks, money orders, and most major credit cards.

What happens if my son or daughter earns a private scholarship after financial aid has been awarded?

If a student receives a scholarship after he/she has been awarded financial aid, the student must contact Student Financial Services.

Are the student's personal belongings covered by the university's insurance if they are lost, stolen or damaged?

The university will not accept responsibility for damage to, loss of or theft of personal belongings. Students are encouraged to carry insurance through their parent's homeowner's policy or other carrier.

Are there on-campus jobs available to students?

Employment is awarded to many students who demonstrate financial need. As part of a financial aid package, a student may be awarded a specific dollar amount as Federal Work-Study. This amount is the maximum that may be earned in the academic year. Upon arrival on campus, a student with an award in Federal Work-Study begins looking for a job by consulting the job bulletin board located in the Monadnock Lounge in the Campus Center and in Student Financial Services. A student applies directly to the on-campus employer. Most jobs pay the minimum wage. Typically, students work eight to twelve hours a week. Students are paid every two weeks by direct deposit into the student's checking account. Other questions may be directed to Student Financial Services.

Why isn't my son's or daughter's Work Study (student employment) award deducted from his/her bill?

Federal Work-Study awards must be earned during the academic year, thus, they cannot be deducted from the bill.

What if my financial situation changes during the year?

Student Financial Services offers a number of options for those families who experience a change in their financial situation. Please contact Student Financial Services for additional information.

What forms of payment are accepted at the Bookstore?

Bookstore items may be purchased by cash, check, Travelers Check, VISA, Mastercard, American Express and Discover card. Students may also purchase merchandise from the Bookstore by using their Raven Cards. Gift Certificates are also available.

What items may be purchased from the Bookstore?

In addition to textbooks and school supplies, the Bookstore carries Franklin Pierce apparel, postage stamps, audio and video tapes, compact discs and a wide variety of convenience store items (i.e. snack food, beverages, frozen and microwavable food). The Bookstore will also special order general reading books and offers a textbook "buy back" option everyday the bookstore is open. Bookstore services are also available on-line at www.franklinpierce.bkstr.com.

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HEALTH SERVICES

Where does a student go if he/she needs medical treatment?

Health Services is located in the lower level of Granite Hall. It is staffed Monday through Friday 8 a.m. to 4:30 p.m. during the academic year. Our skilled professional staff of medical clinicians provides a wide range of confidential medical and educational services to our students on the Rindge Campus. Our primary goal is to foster the physical and emotional well being of students and provide information encouraging healthy behaviors to benefit students now and in the future. EMT's are available, when Health Service is closed, to assist with student medical emergencies. A variety of medical specialties are available for consultation or hospital referral. Students can make appointments by calling ext. 4130.

Most care rendered is at no charge to the student. Charges may be incurred for laboratory testing, x-ray, pharmacy items, or referrals for special medical problems. Most charges are covered by the student's insurance policy, which is provided by the university to all full-time Rindge students. All medical information regarding students 18 years, and older, is confidential and will not be released without a student's signature on a Release of Information Form except in the case of a reportable communicable disease or life-threatening situation.

All incoming students must comply with Franklin Pierce health requirements to be eligible for final registration. The new student health packet, which includes the required forms and deadline dates, can be downloaded from the Franklin Pierce website under the heading of New Student Packeton our Health Services page. Franklin Pierce Health Services is a member of the American university Health Association, New England University Health Association, and the New Hampshire University Health Association. It is licensed as an educational health facility by the New Hampshire Department of Health and Human Services.

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RESIDENTIAL LIFE

What types of living arrangements are offered by the university?

First-year Residence Halls are structured specifically to provide support for first-year students. Students are assigned to rooms with one or two roommates. Residence Halls are coed by wing. Each floor is assigned a Community Assistant to assist with the students' transition to the university. All first-year residents are required to be on a meal plan. The choices are the Unlimited or Unlimited Pass Plus (the "Plus" refers to $150.00 in dining points for the Pub meal plan).

When will my son or daughter find out his/her room assignment and roommate(s)?

Specific room and roommate assignments will be made in early August.

Are there laundry facilities available on campus?

Free washers and dryers are available to all students living in Franklin Pierce housing.

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CAMPUS SAFETY & TRANSPORTATION

If there is an emergency and we are unable to reach our son/daughter, is there someone we call?

Yes. Campus Safety & Transportation can be reached at 603-899-4210.

How safe and secure is the university campus?

Campus Safety officers are on duty 24 hours a day, year round. Officers are certified in CPR, first aid, and crisis intervention and may be reached through the university's 24-hour dispatch center at 603-899-4210, located in St. Peter's House on University Drive. While we enjoy an area with a low crime rate, we are aware that no environment is crime free. Emergency blue light phones are provided around the campus and Campus Safety officers actively patrol in vehicles and on foot. In addition to responding to emergencies, the Campus Safety Department provides personal safety escorts and jump-starts. Educational programming is provided throughout the year to encourage community members to take an active role in their own safety.

Are students allowed to have cars on campus?

Any student may have a car on campus. All motor vehicles must be registered with the Department of Campus Safety. Students must purchase a parking decal that is valid for the current academic year. Parking is limited in areas near the residence halls and is on a "first-come, first-served" basis. The department of Campus Safety has contracted with IParq, an on-line permit processing company. All students will register their vehicles on-line by visiting www.thepermitstore.com. Students must have their vehicle registration, Franklin Pierce email address and ten digit Franklin Pierce ID number, which is sent out in August, in order to register.

Is there transportation available to students to and from area airports or bus stations?

Yes. Transportation is available to students to/from local bus or train stations through the Department of Campus Safety and Transportation. See Catalog for fees or call 603-899-4388. The university recommends Thomas Transportation Services for transportation to and from airports. Please call them at 800-526-8143 or 603-352-5550 or email thomastransport@monad.net to make travel arrangements.

Is transportation available to students to and from the shopping areas?

Shuttle service is available after 4:30 p.m. (free of charge) to and from the local Cheshire Market Place and the Rindge Wal-Mart (with pharmacy). The Cheshire Market Place features a large supermarket, shoe store, Hallmark card shop, sporting goods store, clothing store and a TD Banknorth branch bank. The Fall 2008 shuttle schedule will be announced at the beginning of the semester.

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INFORMATION AND TECHNOLOGY SERVICES

What Computer Network Resources are available to students?

Computers are available for general use in computer labs which provide Internet access, email, Office 2003, network folder for data storage, course related software, and printing. Each registered student will be assigned a "login" account for connecting to the Franklin Pierce Network. This username and password will be sent in the mail to new students in a letter from the Admissions office sometime during the summer.

Franklin Pierce provides connections in dorm rooms and public locations on campus to the local network and the Internet to which personal computers can be attached. In order to connect your computer to the network it must meet minimum hardware requirements. A network interface card and device driver software must be installed in your PC for wired access from dormitory rooms. A WI-FI wireless interface that supports 802.11b or 802.11g is required for wireless access at other locations on campus. If your computer has a Windows operating system, you will be required to register your computer on the network and install the anti-virus software we provide. This process is automatic and requires entering a valid Franklin Pierce username and password to complete. We encourage you to check the link to the IT Department from the Accepted Student page on the Franklin Pierce.edu site for any changes in recommendations over the summer. Or you can type in the following address from your Internet Browser: www.franklinpierce.edu/pages/Administra/it/ comprequir.htm

What if my student already owns a computer?

If he or she already owns a computer and plans to bring it to campus, we recommend the following minimum requirements:

• Processor: Pentium 4 1.6 GHz or better.
• RAM: 512 MB
• Network card: 10/100 (3Com is not recommended)
• Bring your Ethernet software drivers for your network card
• Operating System: XP Professional with the latest service pack and critical updates (XP Home is not recommended)
• Bring your operating system or restoration CD
• Anti-Virus software is provided by the university
• Anti-Spyware software is highly recommended
• Cable: 25' Category 5 network cable with RJ-45 connectors
• A security cable to lock your computer is highly recommended

If you are purchasing a new desktop computer to bring to campus, we recommend the specifications outlined in the list below. Since all new PCs will come with the new operating system, VISTA, the university will be testing this system over the summer for compatibility with other programs. At this time, we recommend purchasing Windows XP Professional, however, VISTA will be supported in the future. We are in the process of working with our vendor to purchase Windows XP Professional at a reasonable price for students. At the time of printing this brochure, we do not have this process completed.

• Processor: Intel Dual Core 1.6 GHz or better
• RAM: 1 GB
• Network card: 10/100 (3Com is not recommended)
• Operating System: Windows XP Professional (Windows XP Home is not recommended)
• Bring your operating system installation or restoration CD
• Anti-Virus software is provided by the university
• Anti-Spyware software is highly recommended
• Cable: 25' Category 5 network cable with RJ-45 connectors
• A security cable to lock your computer is highly recommended
• If you are purchasing a new laptop to bring to campus, we recommend the following:
• Acer Travelmate 4230-6704 . This model includes the following:

If you are purchasing a new desktop computer to bring to campus, we recommend the specifications outlined in the list below.

• Processor: 1.66GHz Intel Intel Core 2 Duo
• RAM: 1GB
• Network card: Built-in 10/100
• Operating System: Windows XP Professional (Windows XP Home is not recommended)
• Bring your operating system or restoration CD
• Screen: 15.4 inches
• Weight: 6.6 lbs
• Anti-Virus software is provided by the university
• Anti-Spyware software is highly recommended
• Cable: 25' Category 5 network cable with RJ-45 connectors
• A security cable to lock your computer is highly recommended

If you already own an Apple Computer and plan to bring it to campus, we recommend the following minimum requirements:

• Model: PowerMac
• Processor: G4
• RAM: 512MB
• Operating System: 9 or better
• Bring your packet of system restore CDs
• Cable: 25' Category 5 network cable with RJ-45 connectors
• A security cable to lock your computer is highly recommended
• If you are purchasing a new Apple Computer to bring to campus, we recommend the following:
• Model: PowerMac, or Mac mini
• Processor: 1.6 or better
• RAM: 512 MB or better
• Operating System: 10
• Bring your packet of system restore CDs.
• Cable: 25' Category 5 network cable with RJ-45 connectors
• A security cable to lock your computer is highly recommended

NOTE: If you are purchasing a new computer or hard drive, you may take advantage of the Educational Discount through our vendor, GovConnection: www.govconnection.com/franklinpierce. The page displays the latest products recommended for our students and the pricing reflects our discount.

Microsoft Software for Full-Time Day Students

PC users with Windows XP Home may upgrade to Windows XP Pro for the nominal fee of $10 (cash or check made out to Franklin Pierce university). You will receive your own CD and license key. The university has taken care of the licensing fee. For more information call IT at 603-899-1110.

Microsoft Office 2003 Standard is available to full-time day students at the nominal fee of $25 (cash or check made out to Franklin Pierce university). You will receive your own CD and license key. The university has taken care of the licensing fee. Office Standard includes Word, Excel, PowerPoint, Outlook, and Offi ce tools but does not include Microsoft Access. Microsoft Office 2003 Standard is also available at the IT Department.

Please note that modems will not work to access the network. You must have a network card for Internet access from dormitory rooms. A personal account with AOL, MSN, Prodigy, or any other internet provider is not necessary to access the Internet. You may purchase necessary hardware at a typical retail computer store, mail order or website.

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COMMUNICATIONS

Are students offered e-mail accounts on campus?

Email is the primary means of offi cial communication between the university administration and the students. Students are expected to read their e-mail at least once each day and to keep their email mailboxes from becoming filled (which prevents new messages from being received). Access to e-mail is available through Outlook web access from both on, and off campus. Our internal web site, eRaven.franklinpierce.edu, is a place where important information may be obtained and it is suggested that students also check the site daily.

 

TELECOMMUNICATIONS

Are there phones in the dorm rooms?

Franklin Pierce university provides local dial tone to each dorm room and each bedroom of the special living options. Each student and their roommate need to provide one analog telephone per room for making and receiving calls, and access to 911. Long distance calls can be made by using a calling card, either pre-paid or billed, purchased by the student or parent. Voicemail will be provided to students upon request and can be requested from the Accepted Student's page. US Cellular is the cell phone provider in Rindge, NH. They have installed a repeater on campus, and service is reasonably reliable in most buildings. Verizon Wireless has a reciprocal agreement with US Cellular and service from Verizon is also fairly dependable. Nextel has installed a new tower on Pac Monadnock and their service has significantly improved. The best test regarding whether your cell phone will work on Campus is to bring it with you when you visit the campus and try it out.

What about services for the hearing impaired?

The university provides TTY service for the hearing impaired, located on the first floor of the library and available for student use. The telephone number is 603-899-1125. Faxes can be sent and received 24 hours a day from the Campus Safety building. The fax number is 603-899-4325. There is no cost to receive a fax. Sending a fax costs $1 per page.

What type of television service is available?

The university's Cable T.V. System is provided to all campus residences. Students may bring a television from home to receive Cable T.V. in their residence hall rooms. RG 6 quality cables are recommended, and may be brought from home or are available for purchase at the university Bookstore. Televisions should be "cable ready." Note: Franklin Pierce does not allow individuals to install their own Satellite Dishes in on-campus residences.

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PARENT INVOLVEMENT

How may I get involved?

Family Weekend is held each fall and offers the opportunity for you to spend the weekend getting to know the campus, faculty and staff while spending time with your son/daughter. Every spring the Admissions Offi ce sponsors a Parent Phone Campaign. Parents of current students are asked to volunteer to make phone calls to prospective students from their geographic area. The Admissions Office will contact you at the appropriate time.

Franklin Pierce Parents' Association

The mission of the Franklin Pierce Parents' Association is to serve the university and its parents by providing an ongoing method of communication. Through the Pierce Parents' Association, the university reaches out to parents who wish to participate in the Franklin Pierce community through contributions of time, effort, and financial support. It supports forming lines of communication among the university, parents and students by increasing the level of parental participation in Franklin Pierce events.

Pierce Parent's Association members serve as ambassadors for Franklin Pierce through daily contact with friends, neighbors and business associates. Members are asked to participate in regional university events as representatives of the Pierce Parents' Association and to assist the university in recruitment and orientation of both students and parents. With the support of the Division of Institutional Advancement, Pierce Parents' Association members will help shape parent involvement in the Franklin Pierce community. If you would like additional information regarding the Pierce Parents' Association or would like to join, contact the Office of Development at 603-899-1134.

Encourage Student Involvement

With a variety of clubs, classes, intramurals, athletics, student leadership and community service opportunities, every student is able to find a place for his or herself. Sometimes all it takes is a little encouragement from parents for a student to find his/her niche.

I already pay my child's tuition. Why should I also donate to Franklin Pierce?

A gift to Franklin Pierce is used to advance educational programs, improve facilities, enhance cultural and recreational activities, and provide financial aid for students. Since tuition and fees only cover 85% of the cost to educate a student at Franklin Pierce, the University must rely on its alumni, parents, faculty, staff and friends to make up the difference in unrestricted gifts to the Annual Fund. The gifts Franklin Pierce receives from donorskeep tuiiton costs from increasing, and they maintain the quality of the educational experience.

How can I give a gift to Franklin Pierce?

Link to the "giving" section by selecting the web link at the top right of the screen. There you will learn about the impact of your gift and have the opportunity to give via a secure online gift form.

What address should we use to mail packages to students?

Student's Name, Franklin Pierce - "New Student" or Student Box #, 20 University Drive, Rindge, NH 03461-0060