Frequently Asked Questions (FAQ)

Health Services

Frequently Asked Questions (FAQ) 

 

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Who is eligible to use Health Services?

Health Services serves undergraduate students currently enrolled on the Rindge campus at Franklin Pierce University.

If I can’t complete the health forms required by Health Services online before I begin classes, what should I do?

Health forms are available at the front desk in the Health Services office. If you cannot come to our office to get the forms before the semester begins, contact us at 603-899-4130 and we will fax or mail them to you.

What health items should I bring when I move in?

We suggest building your own medicine cabinet for day-to-day needs. The health-related items recommended can be found on the Health Services website.

What health providers are available in Health Services?

A nurse practitioner and a registered nurse. The nurse practitioner can diagnose and treat routine illnesses and various medical conditions. In addition, a wide range of health promotion, education, and disease prevention are provided throughout the calendar year.

What does a visit to Health Services cost?

There is no cost with the exception of the fee-based services listed below:

You can pay for fee-based health service(s) with cash, a personal check or Health Services can apply the cost to your student account. We cannot process debit or credit cards.

Do I need to get a meningitis vaccine?

The Centers for Disease Control & Prevention and Health Services recommends all incoming students who reside on campus receive the meningococcal vaccine. The meningitis (meningococcal) vaccine can be administered by your medical provider or by the nurse practitioner in Health Services for a fee of $120.00 (a scheduled appointment is always recommended).

Immunization requirements may be “waived” for students who have certain health conditions and for specific non-medical reasons. Please be aware if you waive required immunization(s), you may be barred from campus if a preventable disease occurs.

Do I have to have health insurance?

Health insurance is not mandatory. However, in the event of an unexpected incident that may call for emergency transportation to a hospital, it is recommended that students have health insurance.

Does Health Services offer health insurance?

No, not at this time.

I have private health insurance. Will you bill my insurance?

We cannot. You can request reimbursement from your insurance company for fee-based services they may cover. Health Services will provide a receipt for any fee-based service you receive, upon request.

Do I need an appointment?

Yes, appointments are encouraged and can be made in person, by email or phone (603-899-4130). We will try to see you right away but cannot guarantee a same-day appointment . Emergencies will be seen immediately! Health Services is available during the week to answer any questions you may have.

Where do I check in for my appointment?

Check in at the front desk (M - F, 8 am– 4:30 pm). Health Services is located on the bottom floor of Granite Hall across from Residential Life.

How long do I have to wait to be seen?

Every effort will be made to see you at the time of your scheduled appointment. Please let us know if your problem feels urgent.

Is there a charge if I miss my health appointment?

No. If you need to cancel or reschedule your health appointment, we ask that you please contact the front desk in Health Services via email (healthservices@franklinpierce.edu) or by phone, 603-899-4130.

If I am sick and miss class, can I get a sick note?

No. Health Services does not provide written excuses for students who miss class due to conventional illness or injury. We advise students to notify their instructors regarding their inability to attend class. If a student has a prolonged illness or hospitalization that results in missed classes, Health Services will contact the appropriate staff in the student’s behalf.

Can a nurse come to my room if I am too sick to come to Health Services?

No, unfortunately we cannot spare staff to be in residence halls, as that would leave Health Services understaffed. Campus Safety officers can provide transport for you to Health Services, if needed. If you have an emergency condition, an ambulance will be summoned.

How do I get treatment or talk to a nurse practitioner after Health Services is closed?

If Health Services is closed and you need medical advice and/or standard treatment, we recommend contacting Cheshire Medical Ctr. Walk-In Care in Keene; 603-354-5484, 8 am-8 pm, or Convenient MD, Keene; 603-352- 3406, 8 am – 8 pm.

What hospitals are located near the college?

Monadnock Community Hospital, 452 Old Street Road, Peterborough, NH, 603-924-7191 (23 minute drive from campus) and Cheshire Medical Center, 580 Court Street, Keene, NH, 603-354-5400 (28 minute drive from campus).

I do not have a car. Do you provide transportation?

No, we do not. You can ask your RA, ED, roommate, or a friend for a ride. Another option to consider is calling a local taxi service.

Does Health Services need to know about my prescriptions?

Yes. Please be sure to note all current medications you are taking on your health form. It is important to report to Health Services any changes in your health or newly prescribed medications you need throughout your tenure at the university.

Can I keep my prescriptions in my room?

Yes, you may keep your medicine in your room (in a locked box) as long as it is prescribed to you and has the original label on the bottle. Your prescriptions can also be safely stored in Health Services. If Health Services is your choice, it is important to remember that our office is not open after 4:30 pm during the week or on the weekends.

If I am given a prescription by the nurse practitioner in Health Services, where can I have it filled?

The nurse practitioner dispenses some prescription medication and offers over-the-counter medication to students at no cost. Prescriptions sent out can be taken to local pharmacies to be filled. There are two local pharmacies close to campus, Hannaford Food Market (603-899-2115) and Walmart (603-899-6965). They are located in adjacent shopping plazas off Route 202 in Rindge, 3.1 miles from campus. The campus shuttle service (when available) provides transportation to both pharmacies.

Is blood work offered in Health Services?

No, not at this time.

Does Health Services offer STI testing?

No, not at this time.

Is the flu vaccine going to give me the flu or make me sick?

No, a flu shot cannot cause a flu illness. The viruses contained in flu shots are inactivated (killed), which means they cannot cause infection. Flu vaccine manufacturers kill the viruses used in the flu shot during the process of making the vaccine, and batches of flu vaccine are tested to make sure they are safe.

Are birth control methods available?

Yes. Limited oral contraceptives and the emergency contraceptive pill (ECP) are available at Health Services for a $10.00 fee. Condoms are available in the reception area of Health Services, at no cost.

Where can I get crutches?

Students can borrow crutches, heating pads, and wheelchairs from Health Services, at no charge. Ask for them at the front desk or call, 603- 899-4130.

How do I obtain a copy of my medical records?

You must complete the Authorization for Release of Information Form found online or at the front desk in Health Services. Once you have completed and signed this form bring it to the front desk and you will receive your immunizations and physical exam. You can access this form online at the main Health Services page.

Will my medical information be kept confidential?

Health Services maintains confidentiality for all students seen in accordance with professional ethics and legal guidelines. Student medical records are kept separate from educational records and no information is released without the student’s written consent. Student medical records are kept for five years after graduation or transfer.

How can I register a comment, complaint, suggestion, or compliment?

If you have a comment, complaint, suggestion, or compliment about your visit to Health Services, we encourage you to participate in our quality-of-care survey distributed by the nurse practitioner at the end of your appointment.

I cannot register for classes. Why is there a hold on my account?

Health Services requires all incoming students be immunized against a number of infectious diseases, complete a tuberculosis (TB) screening questionnaire, and provide a physical exam (within the past 2 years). Proof of immunity signed by your medical provider is required or an acceptable form of exemption. Without this information, a “health hold” will be placed on your class registration.

Can I get counseling in Health Services?

Health Services works in tandem with Outreach and Counseling Services. Outreach and Counseling Services provides counseling services for current undergraduate students at no cost. Outreach is located on the first floor of Granite Hall adjacent to Health Services. You can make an appointment at the front desk or call 603-899-4130, Monday – Friday, 8 am – 4:30 pm.

Emergencies will be seen, as soon as possible! If you have an after-hours emergency, please call Campus Safety at 603-899-5555.

Whom do I contact if I experience sexual assault, relationship violence and/or stalking?

Counselors are available on campus for students following a sexual assault, relationship violence and/or stalking. Please contact Outreach and Counseling Services, Health Services, Campus Safety (603-899-5555) or the Monadnock Center for Violence Prevention (24 hrs./day) at 603- 352-3782 or 888-511-MCVP.

 

CONTACT
Health Services(603) 899-4130

Office Hours

Mon - Fri:
8 a.m. - 4:30 p.m.